The report displays the login/logout records of the user.
To view the report, click reports tab in the menu bar and select Report>QA Performance Report>Login Logout Report
This will lead to the following screen-
|
Screen Elements |
Description |
|
Start Date |
Click to display the calender on screen. Choose a date, click on close option on the calendar or hit the Esc key to close. |
|
End Date |
Click to display the calender on screen. Choose a date, click on close option on the calendar or hit the Esc key to close. |
|
Start Time |
Select the required start time when to view for the report |
|
End Time |
Select the required end time to view the report |
|
Time Zone |
Select the time zone from the dropdown box. The options included in the box are •Central Standard Time (CST) •Indian Standard Time (IST) |
Click on the 
button and the system will generate the following report as shown below-
The above report shows the total duration of the login-logout timings of the agents. A user can also check the same report of individual agent. This could be done by clicking on the agent name and a separate report of the agent will be generated as shown-
Video