An admin can assign “view” rights to supervisor to observe the status of agent’s training process.
To provide training view rights to supervisor go to Manage>User and the system will redirect to the following screen-
To provide rights to an existing supervisor click Search tab and enter the fields as shown below-
Click 
for supervisor to be searched. The system will generate the grid on the same screen as shown highlighted below-
Click 
icon as shown highlighted below-
Select View Training on the next screen that will be redirected the system-
Click 
button and the system will generate the following prompt message-
Note- An admin can also provide “Report” access to supervisor to view agent’s training report based upon the requirement.
Video