Once the viewing rights have been assigned by admin, supervisor will be able to view coaching stats from his/her console. This is as shown below-
Click on Coaching tab as shown highlighted above and the system will redirect to the following screen-
The grid displays the total coaching of all the agents for the particular supervisor. This includes Open and Closed coaching both.
To view open training list in console-
- Click on the Open Training tab
- Click on any one of the particular Agent to view the training status. The system will generate a grid for the open training status of the particular agent. This is as shown highlighted below-
- Click on any one of Answer ID from the grid to view the status in detail and the system will redirect to the following screen-
To view closed training list in console-
- Click on Closed Training tab
- Click on any one of the particular Agent to view the training status. The system will generate a grid for the closed training status of the particular agent as shown highlighted below-
- Click on any one of Answer ID from the grid to view the status in detail and the system will redirect to the following screen-
A closed training view will include agent’s digital signature along with date on which the training was completed. This is as shown highlighted below.
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