The report displays QA alert for an agent.
To view the report, click Reports tab in the menu bar, select Report>Agent Level Report>QA Performance.
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Reports Homepage
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Screen Elements
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Description |
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Start Date |
Click to display the calender on screen. Choose a date, click on close option on the calender or hit the Esc key to close. |
End Date |
Click to display the calender on screen. Choose a date, click on close option on the calender or hit the Esc key to close. |
Client Name |
Select the Client Name from dropdown list. |
Program Name |
Program Names are displayed as per the client name selected. Select the Program name from the dropdown list. |
Location |
Select the location name. |
Agent |
Enter the initial characters of the agent’s name and select the name from the dropdown list displayed. Note: If the agent name is not selected, it displays the reports for all the agents. |
Supervisor Name |
Enter the initial characters of the supervisor’s name and select the name from the dropdown list displayed. |
Partner |
Select the partner. |
Date Type |
Evaluation Date: Select the radio button to search on basis of Evaluation date. Call/Chat Date: Select the radio button to search on basis of call/chat date. Modified Date: Select the radio button to search on basis of evaluation form modified date. |
Hidden Screen Element |
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Evaluator Role |
Click To select a role, click |
Enter the search criteria, and click .
Toolbar
Click to expand or collapse the sections on screens.
Weekly AutoFailure Report
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QA alert on set parameters per week for agents
QA Alert pie chart
Video