There are times when a member’s account may get locked due to various reasons. However, a locked account can be unlocked by an Admin of the campaign. Mentioned below are the steps involved to carry out this process-
- To unlock a member’s account, an Admin needs to go to Manage>Settings in his console
- The system will redirect the admin to Manage Setting screen-
- To reset a member’s password, an admin needs to enter his/her own password as a part of security compliance. This is then followed by entering first initial letters of user’s name whose password is meant to be unlocked. The User Name field in this case will display the options of the names to be selected. The new password for the user name needs to be entered in New Password
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