Audit Guideline is a document that helps evaluators in evaluating the performance of the agents. The document contains detailed description of all the parameters based on which evaluation is to be done.
This guideline can be uploaded while editing the form using Upload Audit Guideline option from Design Form page as shown in the screen below.
Audit Guideline Upload
Note: Audit Guideline can be uploaded in .pdf format only.
Click 
to view the audit guideline from the preview page and a .pdf file containing the descriptions opens in a new tab of the window.
If the audit guideline is not uploaded, following message appears.
Click OK.
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