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Home
FAQS
Documentation
- QEval New UI User Manual
- API Documentation
Case Studies
Knowledge Base
Video Guides
Blog
Updates

User Manual

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About Us
Key Features
System Requirements
Contact Us
Support
QEval Login
Change Password
Clearing Cache and Cookies
Agent
QA Manager
QA Verifier
Supervisor
Admin
Login / Logout Functionality
Pending Evaluation Notification
Live Dashboard

Client
- Add Client
- Search Client
Partner
- Add Partner
- Search Partner
Location
- Add Location
- Search Location
Program
Canned Responses
Follow Up Emails
- Add Email Schedules
- Search Email Schedule
User
Licensed User
Forms
Settings
- Reset Password
- Theme
Program Access Group
- Add Group
- Search Group
Calibration
Manage Training
Coach Tactical Warehouse
KPB Index

Evaluation Search
- Chat Feature
Create Evaluation
ATA
- Call Info Category Auto Populate

My Evaluation
Manager Evaluation
My Disputes
New Dispute Process
- Dispute from Agent
- Dispute from Supervisor
My Evaluation with Coaching

Agent Level Report
Overall Performance Report
QA Performance Report
Access/Change Log
- Access Log Report
- Role Level User Count
Supervisor Level Report
Trending/Audit Trail Report/Tactical Report
Partner Level Report
- Monthly Overall Score Report By Partner
- Monthly Section Average Score Report By Partner

About Knowledge Base

An ideology to provide an in-depth material and elaboration about various aspects of our products.

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