QEval: Your Path to Contact Center Excellence Starts Here

In today’s dynamic contact center landscape, leaders face unprecedented challenges in delivering exceptional customer experiences while managing costs and driving efficiency. QEval empowers you to turn these challenges into opportunities with our comprehensive AI-powered platform. Our solution combines close-sourced generative AI with deep industry expertise to deliver measurable improvements across all aspects of your operation.

Solving Your Biggest Challenges

Where Contact Center Leaders Need Support Most

In today’s rapidly evolving contact center landscape, leaders face unprecedented challenges in balancing operational efficiency, customer satisfaction, and agent performance. From managing remote teams to ensuring compliance and driving ROI, the complexity of modern contact centers demands intelligent, comprehensive solutions.

Cost Management & ROI

Performance Visibility

Agent Development

Brand Consistency & Compliance

Cost Management & ROI

Performance Visibility

Agent Development

Brand Consistency & Compliance

Data That Drives Results

From Insights to Actions: The QEval Advantage

Stop drowning in data and start driving results. QEval transforms your contact center’s raw information into actionable intelligence, empowering leaders to make informed decisions quickly and confidently. Our AI-powered platform doesn’t just identify opportunities – it provides clear, practical steps to capitalize on them, ensuring every insight translates into measurable improvement.

Your Data. Your AI. Your Competitive Edge

We deliver enterprise-grade AI that learns from and protects your sensitive data. Our proprietary models understand your unique context while maintaining complete data isolation and security.

Custom-trained models that keep your data private, never shared with other organizations
Real-time detection and analysis within your secure environment
Continuous learning from your data only, with end-to-end encryption
Seamless integration with existing systems through secure protocols

“I am rarely impressed when it comes to technology and reporting. I have to admit you guys did a great job of digging in to our data and delivering some meaningful insights. Obviously there is a lot of work to be done to make this useful on a day to day basis but wanted to say thanks.”

The Strategic Leader’s Choice for Contact Center Success

QEval combines enterprise-grade security, proprietary AI, and deep industry expertise to help you achieve your operational goals while protecting your sensitive data. With QEval, you’re not just optimizing today’s operations; you’re building the foundation for tomorrow’s success.

Enterprise Ready, Enterprise Proven

Built for scale with military-grade security, our platform integrates seamlessly with your systems while delivering 99.99% uptime. Backed by 24/7 expert support to ensure your success.

Seamless integration and custom workflows
Bank-level security and compliance
Scalable architecture and continuous updates
Round-the-clock dedicated support

Quick Impact, Lasting Value

Deploy within weeks and see results from day one. Our proven methodology and dedicated team ensure rapid adoption and measurable ROI across your organization.

Fast deployment with instant insights
Built-in ROI tracking and optimization
Expert implementation support
Regular business reviews and updates

Transform Your Contact Center Today

Get ahead of operational challenges with QEval’s AI-powered platform that automates quality, boosts efficiency, and drives growth. See measurable improvements in costs, customer satisfaction, and revenue.

Cut costs through automated efficiency gains
Deliver consistently excellent service
Boost performance with targeted coaching
Ensure compliance while driving growth
Optimize operations with real-time insights

Optimizing Customer Engagement for A Global Drug Manufacturer

A global drug manufacturer sought to enhance its customer engagement strategy, facing significant challenges in accuracy and customer satisfaction.
They faced main 2 challenges:
1.Subpar output accuracy after one year
2.Increasing customer effort leading to negative sentiment
The solution involved:

Resolved gaps in agent training to reduce escalations.
Optimized fraud detection processes.
Recommended optimum call flow.
Shared best practices.

This targeted agent performance management improved customer engagement through enhanced agent performance and streamlined processes.

Optimizing Customer Engagement for A Global Drug Manufacturer

45%

Reduction in Escalations

48%

Improvement in Voice of Customer Analytics

26%

Improvement in Critical Behaviors

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Transforming People, Process, and Technology VOC Insights for a leading Automotive Company

A global automotive company sought to enhance its customer engagement strategy, facing significant challenges in understanding customer sentiment and satisfaction.
They faced two main challenges:
1.Low VOC Index Score compared to industry benchmark
2.High instances of agents feeling powerless to help or uncertain
The solution involved:

Improve agent training on empathy and providing assurance
Enhance agent knowledge to reduce uncertainty and powerlessness
Optimize call flow to reduce hold times and transfers
Implement stronger compliance measures for customer verification

This comprehensive analysis provides a foundation for targeted improvements in agent performance, customer satisfaction, and overall operational efficiency in the company’s customer engagement strategy.

Transforming People, Process, and Technology VOC Insights for a leading Automotive Company

52%

Improvement in Agent Quality Score

70%

Calls Concluded within 6 Minutes

28%

Improvement in Positive Sentiments

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Amplifying Conversion and Capacity in Healthcare with Conversational Intelligence

A healthcare organization aimed to amplify conversion rates and capacity using conversational intelligence.
They faced three main challenges:
1.Low plan enrollment due to gaps in agent training
2.Agents not pitching ancillary products
3.Long agent response times for customer queries

The solution involved:

Identifying agent knowledge gaps.
Determining causes of high response times and call avoidance.
Providing data-driven recommendations for performance improvement.

This approach targeted enhanced conversational effectiveness to boost enrollment and operational efficiency.

Amplifying Conversion and Capacity in Healthcare with Conversational Intelligence

22%

Improvement in Critical Behaviors

20%

Improvement in Ancillary Products

16%

Improvement in Conversion Rate

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Contact Center Capacity | Supercharging Customer Engagement For A Leading Telecommunication Provider

A leading telecommunication provider sought to improve customer engagement by naddressing two main issues: difficulties with bill payment and declining customer retention. To tackle these problems, the company implemented a three-pronged approach. They first identified communication and language issues, then analyzed their retention offers, and finally conducted a detailed examination of billing issues. These steps were aimed at enhancing the customer experience and increasing loyalty.