I am rarely impressed when it comes to technology and reporting. I have to admit you guys did a great job of digging in to our data and delivering some meaningful insights. Obviously there is a lot of work to be done to make this useful on a day to day basis but wanted to say thanks.
- Greg Schreiber, Founder
What if everything you thought you knew about Contact Center Quality was wrong?
Etech’s QEval is an intelligent, customizable contact center quality monitoring solution and agent performance management software. It leverages the power of artificial intelligence technology and real-time speech analytics to deliver actionable reports & analytics. QEval further simplifies the coaching process by providing updates on training, and ensures better insight and visibility in coaching that goes beyond the antiquated days of simply “checking a box.”
With AI-powered speech analytics, QEval provides valuable performance insights that help interpret emotional cues for improved call center quality monitoring and effective agent coaching. Built with the industry best practices, QEval acts as a comprehensive solution to achieve a consistent and effortless customer as well as agent experience.
Leveraging the combination of artificial intelligence and human intelligence, QEval’s suite of call center quality monitoring solutions ensures a 360-degree view of agent performance, eases the process of providing detailed feedback, keeps track of coaching and training needs, and provides actionable insights for improving overall call center performance.
Why Partner with Etech?
Etech’s company partnerships have benefited from our proven track record of creating improved customer experiences, enhanced customer satisfaction and advocacy, increased conversion rates, higher net promoter scores, and stronger customer relationships.
Interactions per year
Quality monitoring evaluations per year
Gain a competitive edge with our innovative ‘solutions’
With ever-changing customer sentiments, it is essential to determine the trending quality parameters, train your agents, and continuously optimize their performance for delivering superior customer experiences. Here is how Etech’s QEval helps in call center monitoring:
Identify Knowledge Gaps
Improve Client Retention
Overall insights on In-Depth Level of Performance
Identify Market Insights
Distinguish and Quantify Coaching Needs
Actionable insights into Business and CX Opportunities
Key Features of Etech’s QEval
Continuously increase customer loyalty with improved customer experience with effective call center quality monitoring. Understand your customers’ requirements, analyze key touchpoints and reduce customer effort with Etech’s QEval. With AI-powered speech analytics, QEval monitors, gathers, analyzes and provides insightful information from customer interactions across multiple channels.
With QEval, call centers can determine and explore the voice of customer analytics, leading to better customer experience, while simultaneously increasing the opportunity to cross-sell and upsell. QEval is fully customizable to address the stringent demands of contact centers, making it the most intuitive and the best quality monitoring software.