This is a Special Edition of the Leading from the Front podcast by Gary McGrath featuring Etech’s President & CEO, Matt Rocco. He has shared some amazing Wellbeing Leadership Suggestions to Fight with COVID 2019. The pandemic has caused a lot of chaos and economic disruption for organizations across America and the world.

Customers are only looking for a consistent, effective, and personalized experience. Studies have shown that 86% of buyers will pay more for a better customer experience, but is it possible to consistently deliver a Remarkable Customer Experience? YES!! In this podcast you will learn how to integrate and effectively use AI-powered speech analytics and human […]

Your title doesn’t make you a leader, the relationship you form with your team does. Want to learn how to make a ‘remarkable difference’ and hear why TITLE means nothing in leadership? Listen to this podcast hosted by Gary McGrath where Jim Iyoob, Chief Customer Officer at Etech, speak from the heart about his journey […]