FAQs

To be more specific, if the performance of a team is associated with QA then it could be checked by looking into Overall Accuracy Report by QA under Report section of the QEval software.

There are seven (7) different types of user roles defined in QEval. These include-

• Agent
• Verifier
• Supervisor
• QA Supervisor
• QA Manager
• Vice President
• Admin

Yes. Through the medium of Bonus Point feature, a question can be entitled for negative scoring.

In case if QEval account gets locked then user needs to contact the authorized QEval Admin.

An agent can check his/her overall performance through Agent Dashboard. To get more information, use the link Click Here

An agent can view his/her audit report through My Universe>My Evaluation. Enter the required dates in the respective fields and select the required options. Click Submit. A list of evaluations will be displayed on the same screen.

The terms Client, Partner, Location and Program have their specific meaning when referred to QEval. The description of each of these terms are as mentioned below-

• Client- It is known to be the client or customer to a company.
• Partner- A partner works for a particular client.
• Location- It denotes the relative location of the particular client.
• Program- It is associated with the department of a company.