A Product of Global Services

Designing Evaluation Forms

Overall Accuracy Report

This report has been designed to display QA accuracy of the user.

To view the report go to Reports>QA Performance Report>Overall Accuracy Report By QA as shown below-

This will redirect the user to below screen-

ATA Report 7(1)

Below are the screen elements

                                Screen Elements

                                       Description

Start date

Select start date to view the report

End Date

Select end date to view the report

Client Name

Enter name of the client from drop down box

Program Name

Enter name of the program from drop down box

Evaluation Form Name

Select the name of evaluation form from drop down box

Sub Program  Name

Select the name of Sub program from drop down box

Location

Enter the location name from drop down box

Agent

Enter agent name in the field

Supervisor Name

Enter Supervisor name in the field

Date Type

Select the date type from below three formats for the report to be displayed-

•Evaluation Date

•Call/Chat Date

•Modified Date  

Select Evaluator Role

Select the name of evaluator from the table.

Click select all arrow to select and enter all the roles in the selection box.

To select a role, click select arrow.

Provide entries in the respective fields and click Generate report button. The system will then generate the following report as shown below-

ATA Report 1(1)

 

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