Global Services This report makes an analysis of the number of times when a question from any particular evaluation form has been answered through a radio button, dropdown box or a checkbox.
Note1– The report will be generated only if “Is Report Required” has been checked in the form.
Note2– No reports will be shown for the fields other than radio button, dropdown box or checkbox.
To view the report, click Reports tab in the menu bar, select Report>Overall Performance Report>Overall Program Parameter Level Count
This will lead to the following window-
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Screen Elements |
Description |
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Start Date |
Click to display the calendar on screen. Choose a date, click on close option on the calendar or hit the Esc key to close. |
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End Date |
Click to display the calendar on screen. Choose a date, click on close option on the calendar or hit the Esc key to close. |
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Client Name |
Select the Client Name from dropdown list. |
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Program Name |
Program Names are displayed as per the client name selected. Select the Program name from the dropdown list. |
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Evaluation Form Name |
Evaluation Forms are displayed as per the client name and program name selected. Select the Evaluation Form from the dropdown list. |
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Sub Program Name |
Select a sub program name from the dropdown list. |
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Location |
Select the location name. |
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Agent |
Enter the initial characters of the agent’s name and select the name from the dropdown list displayed. Note: If the agent name is not selected, it displays the reports for all the agents. |
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Supervisor Name |
Enter the initial characters of the supervisor’s name and select the name from the dropdown list displayed. |
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Date Type |
Evaluation Date: Select the radio button to search on basis of Evaluation date. Call/Chat Date: Select the radio button to search on basis of call/chat date. Modified Date: Select the radio button to search on basis of evaluation form modified date. |
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Hidden Elements |
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Select Evaluator Role |
Click To select a role, click |
to select and enter all the roles in the selection box.
.Enter the search criteria, and click 
and the following report will be generated-
Video