Global Services 
The client is a leading insurance company. It operates as a joint venture between a top US insurance company and the leading business house from India. Over the two decades of their business venture, they are one of the most trusted and reputed brand known for their customer service and knowledge about the products. Client offers myriads of insurance products through different means and has strong team to handle customers.
The client is a professional contact center company based at Lithuania for over a decade, offering their end-user services as well as telesales partner. It provides service in 8 different languages and has a vast experience in various domains like Online Bookings, Logistics, Financial Sector, Retail and others. It offers sales and customer service facilitation in multiple regions.
The client is a leading U.S. luxury hotel and spa that offers its customers with signature treatments and amenities for overall wellness. One of their essential objectives is to attain maximum guest satisfaction while attending them efficiently and offering them premium services. Etech Global Services helped the client improve their conversions, operations, and revenue while cutting down the labor costs.
The company is an established firm in the field of RPO and deals in offshore recruitment services. It offers custom services to assist staffing organizations worldwide. The services of the company vary from recruitment and administrative regions to catering personalized facilities and solutions to help industries looking for human resources.
The client is one of the leading truck and automotive group that serves a huge customer base through its commercial motorized services that include truck leasing, truck fleet maintenance, truck rentals and used truck sales. The client started back in December 1969 and holds over 32,000 workers from all over the world.
The client is an American based wireless company and is one of the best in its niche. The client claims to have reached about one billion consumers annually over its one million effective small cell networks regarding cellular extension services including distributed antenna system and Wi-Fi.
QEval solution helped the company draft a new form which was then applied to a large sample and enabled improvement of the overall customer experience by 2% in just one quarter. The new QA form also delivered value to the stakeholders by consistently delivering an accuracy of over 85% in measuring the customer satisfaction.
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