Global Services This report is designed to show the accuracy of the total answers (here line items) matched with ATA.
To view the report click on Reports>QA Performance Report> Overall Line Item Accuracy Report By QA from the list as shown in the below screen-
This will redirect the user to the following screen-
Click 
to expand or collapse the sections on screens.
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Screen Elements |
Description |
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Start date |
Select start date to view the report |
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End Date |
Select end date to view the report |
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Client Name |
Enter name of the client from drop down box |
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Program Name |
Enter name of the program from drop down box |
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Evaluation Form Name |
Select the name of evaluation form from drop down box |
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Sub Program Name |
Select the name of Sub program from drop down box |
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Location |
Enter the location name from drop down box |
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Agent |
Enter agent name in the field |
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Supervisor Name |
Enter Supervisor name in the field |
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Date Type |
Select the date type from below three formats for the report to be displayed- •Evaluation Date •Call/Chat Date •Modified Date |
|
Select Evaluator Role |
Select the name of evaluator from the table. Click To select a role, click |
to select and enter all the roles in the selection box.
.Click on the 
button and the system will generate the following report as shown below-
Video