


{"id":138,"date":"2018-03-28T11:19:04","date_gmt":"2018-03-28T11:19:04","guid":{"rendered":"http:\/\/help.enterice.com\/qeval\/?page_id=138"},"modified":"2021-06-04T08:03:21","modified_gmt":"2021-06-04T08:03:21","slug":"video-guide","status":"publish","type":"page","link":"https:\/\/demo.qevalpro.com\/help2\/video-guide\/","title":{"rendered":"Video Guide"},"content":{"rendered":"<p>[vc_row row_type=&#8221;row&#8221; stretch_row_type=&#8221;no&#8221; css=&#8221;.vc_custom_1456998111582{margin-top:-120px !important; margin-bottom: 0px !important;}&#8221;]<\/p>\n<div class=\"wp-playlist wp-video-playlist wp-playlist-light\">\n\t\t<video controls=\"controls\" preload=\"none\" width=\"678\"\n\t\t height=\"381\"\t><\/video>\n\t<div class=\"wp-playlist-next\"><\/div>\n\t<div class=\"wp-playlist-prev\"><\/div>\n\t<noscript>\n\t<ol>\n\t\t<li><a href='https:\/\/demo.qevalpro.com\/help2\/wp-content\/uploads\/2020\/12\/Users-management-create-and-import-users.mp4'>Users management - Create and Import users<\/a><\/li><li><a href='https:\/\/demo.qevalpro.com\/help2\/wp-content\/uploads\/2020\/11\/3-Agent-Dashboard.mp4'>Agent Dashboard<\/a><\/li><li><a href='https:\/\/demo.qevalpro.com\/help2\/wp-content\/uploads\/2021\/03\/Agent-KPI-Dashboard-1.mp4'>Agent KPI Dashboard<\/a><\/li><li><a href='https:\/\/demo.qevalpro.com\/help2\/wp-content\/uploads\/2020\/11\/UpdateEvaluation.mp4'>Create and Update Evaluation<\/a><\/li><li><a href='https:\/\/demo.qevalpro.com\/help2\/wp-content\/uploads\/2020\/12\/QEval_Score-calculation.mp4'>QEval_Score calculation<\/a><\/li><li><a href='https:\/\/demo.qevalpro.com\/help2\/wp-content\/uploads\/2020\/11\/Search-Evaluation.mp4'>Search Evaluation<\/a><\/li><li><a href='https:\/\/demo.qevalpro.com\/help2\/wp-content\/uploads\/2020\/11\/2-My-Evaluation.mp4'>My Evaluation<\/a><\/li><li><a href='https:\/\/demo.qevalpro.com\/help2\/wp-content\/uploads\/2020\/12\/Review-dispute-agent-view.mp4'>Review\/Dispute agent view<\/a><\/li><li><a href='https:\/\/demo.qevalpro.com\/help2\/wp-content\/uploads\/2021\/01\/ReviewDisputeProcess.mp4'>Review Dispute Process<\/a><\/li><li><a href='https:\/\/demo.qevalpro.com\/help2\/wp-content\/uploads\/2020\/10\/Disputing-on-behalf-of-agent.mp4'>Disputing on behalf of agent<\/a><\/li><li><a href='https:\/\/demo.qevalpro.com\/help2\/wp-content\/uploads\/2020\/12\/ATA.mp4'>Audit The Auditor (A.T.A)<\/a><\/li><li><a href='https:\/\/demo.qevalpro.com\/help2\/wp-content\/uploads\/2020\/11\/Calibration.mp4'>Calibration<\/a><\/li><li><a href='https:\/\/demo.qevalpro.com\/help2\/wp-content\/uploads\/2020\/05\/Uploading-A-Good-Call-In-Good-Call-Library.mp4'>Uploading A Good Call In Good Call Library<\/a><\/li><li><a href='https:\/\/demo.qevalpro.com\/help2\/wp-content\/uploads\/2020\/11\/10-Coach-Tactical-Warehouse.mp4'>Coach Tactical Warehouse<\/a><\/li><li><a href='https:\/\/demo.qevalpro.com\/help2\/wp-content\/uploads\/2020\/11\/2.-Coaching-wizard-Agent-console.mp4'>Coaching wizard -Agent console<\/a><\/li><li><a href='https:\/\/demo.qevalpro.com\/help2\/wp-content\/uploads\/2020\/11\/3.-Coaching-wizard-Supervisor-console.mp4'>Coaching wizard -Supervisor console<\/a><\/li><li><a href='https:\/\/demo.qevalpro.com\/help2\/wp-content\/uploads\/2020\/11\/5-Tactical-Agent-Level-Report.mp4'>Tactical Agent Level Report<\/a><\/li><li><a href='https:\/\/demo.qevalpro.com\/help2\/wp-content\/uploads\/2020\/11\/6-Tactical-Opportunity-Level-Report.mp4'>Tactical Opportunity Level Report<\/a><\/li><li><a href='https:\/\/demo.qevalpro.com\/help2\/wp-content\/uploads\/2020\/11\/7-Tactical-Overall-Coaching-Summary.mp4'>Tactical Overall Coaching Summary<\/a><\/li><li><a href='https:\/\/demo.qevalpro.com\/help2\/wp-content\/uploads\/2020\/11\/8-Tactical-Program-Level-Report.mp4'>Tactical Program Level Report<\/a><\/li><li><a href='https:\/\/demo.qevalpro.com\/help2\/wp-content\/uploads\/2020\/11\/9-Program-Summary-By-Agent.mp4'>Program Summary By Agent<\/a><\/li><li><a href='https:\/\/demo.qevalpro.com\/help2\/wp-content\/uploads\/2020\/11\/Section-Average-Score-Report-By-Supervisor.mp4'>Section Average Score Report By Supervisor<\/a><\/li><li><a href='https:\/\/demo.qevalpro.com\/help2\/wp-content\/uploads\/2021\/01\/Set-up-coach-effectiveness-feature.mp4'>Set up coach effectiveness feature<\/a><\/li><li><a href='https:\/\/demo.qevalpro.com\/help2\/wp-content\/uploads\/2021\/01\/Coach-Level-Heatmap-Report.mp4'>Coach Level Heatmap Report<\/a><\/li><li><a href='https:\/\/demo.qevalpro.com\/help2\/wp-content\/uploads\/2021\/01\/Coach-Rating-Agent-Console.mp4'>Coach Rating Agent Console<\/a><\/li><li><a href='https:\/\/demo.qevalpro.com\/help2\/wp-content\/uploads\/2021\/02\/Assigning-KPI.mp4'>Assigning KPI<\/a><\/li><li><a href='https:\/\/demo.qevalpro.com\/help2\/wp-content\/uploads\/2021\/02\/Adding-and-Mapping-KPI.mp4'>Adding and Mapping KPI<\/a><\/li><li><a href='https:\/\/demo.qevalpro.com\/help2\/wp-content\/uploads\/2021\/02\/KPB-Index.mp4'>KPB Index<\/a><\/li><li><a href='https:\/\/demo.qevalpro.com\/help2\/wp-content\/uploads\/2021\/02\/KPI-Dashboard.mp4'>KPI Dashboard<\/a><\/li><li><a href='https:\/\/demo.qevalpro.com\/help2\/wp-content\/uploads\/2021\/02\/Mlevel-setup.mp4'>Mlevel-setup<\/a><\/li><li><a href='https:\/\/demo.qevalpro.com\/help2\/wp-content\/uploads\/2021\/02\/Mlevel-agent.mp4'>Mlevel - agent<\/a><\/li><li><a href='https:\/\/demo.qevalpro.com\/help2\/wp-content\/uploads\/2020\/11\/KBLighterVideo.mp4'>Smart Help<\/a><\/li><li><a href='https:\/\/demo.qevalpro.com\/help2\/wp-content\/uploads\/2020\/07\/Coachee-Tactical-Warehouse.mp4'>Coachee Tactical Warehouse<\/a><\/li>\t<\/ol>\n\t<\/noscript>\n\t<script type=\"application\/json\" class=\"wp-playlist-script\">{\"type\":\"video\",\"tracklist\":true,\"tracknumbers\":true,\"images\":true,\"artists\":true,\"tracks\":[{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-content\/uploads\/2020\/12\/Users-management-create-and-import-users.mp4\",\"type\":\"video\/mp4\",\"title\":\"Users management - Create and Import users\",\"caption\":\"Users management - create and import users\",\"description\":\"Users management - create and import users\",\"meta\":{\"length_formatted\":\"3:42\"},\"dimensions\":{\"original\":{\"width\":1920,\"height\":1080},\"resized\":{\"width\":678,\"height\":381}},\"image\":{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-includes\/images\/media\/video.svg\",\"width\":48,\"height\":64},\"thumb\":{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-includes\/images\/media\/video.svg\",\"width\":48,\"height\":64}},{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-content\/uploads\/2020\/11\/3-Agent-Dashboard.mp4\",\"type\":\"video\/mp4\",\"title\":\"Agent Dashboard\",\"caption\":\"Agent Dashboard\",\"description\":\"\",\"meta\":{\"length_formatted\":\"2:08\"},\"dimensions\":{\"original\":{\"width\":1920,\"height\":1080},\"resized\":{\"width\":678,\"height\":381}},\"image\":{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-includes\/images\/media\/video.svg\",\"width\":48,\"height\":64},\"thumb\":{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-includes\/images\/media\/video.svg\",\"width\":48,\"height\":64}},{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-content\/uploads\/2021\/03\/Agent-KPI-Dashboard-1.mp4\",\"type\":\"video\/mp4\",\"title\":\"Agent KPI Dashboard\",\"caption\":\"Agent KPI Dashboard\",\"description\":\"Agent KPI Dashboard\",\"meta\":{\"length_formatted\":\"1:07\"},\"dimensions\":{\"original\":{\"width\":1920,\"height\":1080},\"resized\":{\"width\":678,\"height\":381}},\"image\":{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-includes\/images\/media\/video.svg\",\"width\":48,\"height\":64},\"thumb\":{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-includes\/images\/media\/video.svg\",\"width\":48,\"height\":64}},{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-content\/uploads\/2020\/11\/UpdateEvaluation.mp4\",\"type\":\"video\/mp4\",\"title\":\"Create and Update Evaluation\",\"caption\":\"Create and Update Evaluation\",\"description\":\"\",\"meta\":{\"length_formatted\":\"2:51\"},\"dimensions\":{\"original\":{\"width\":1920,\"height\":1080},\"resized\":{\"width\":678,\"height\":381}},\"image\":{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-includes\/images\/media\/video.svg\",\"width\":48,\"height\":64},\"thumb\":{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-includes\/images\/media\/video.svg\",\"width\":48,\"height\":64}},{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-content\/uploads\/2020\/12\/QEval_Score-calculation.mp4\",\"type\":\"video\/mp4\",\"title\":\"QEval_Score calculation\",\"caption\":\"Score calculation\",\"description\":\"Score calculation\",\"meta\":{\"length_formatted\":\"1:49\"},\"dimensions\":{\"original\":{\"width\":1920,\"height\":1080},\"resized\":{\"width\":678,\"height\":381}},\"image\":{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-includes\/images\/media\/video.svg\",\"width\":48,\"height\":64},\"thumb\":{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-includes\/images\/media\/video.svg\",\"width\":48,\"height\":64}},{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-content\/uploads\/2020\/11\/Search-Evaluation.mp4\",\"type\":\"video\/mp4\",\"title\":\"Search Evaluation\",\"caption\":\"Search Evaluation\",\"description\":\"\",\"meta\":{\"length_formatted\":\"2:16\"},\"dimensions\":{\"original\":{\"width\":1920,\"height\":1080},\"resized\":{\"width\":678,\"height\":381}},\"image\":{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-includes\/images\/media\/video.svg\",\"width\":48,\"height\":64},\"thumb\":{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-includes\/images\/media\/video.svg\",\"width\":48,\"height\":64}},{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-content\/uploads\/2020\/11\/2-My-Evaluation.mp4\",\"type\":\"video\/mp4\",\"title\":\"My Evaluation\",\"caption\":\"My Evaluation\",\"description\":\"\",\"meta\":{\"length_formatted\":\"2:33\"},\"dimensions\":{\"original\":{\"width\":1920,\"height\":1080},\"resized\":{\"width\":678,\"height\":381}},\"image\":{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-includes\/images\/media\/video.svg\",\"width\":48,\"height\":64},\"thumb\":{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-includes\/images\/media\/video.svg\",\"width\":48,\"height\":64}},{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-content\/uploads\/2020\/12\/Review-dispute-agent-view.mp4\",\"type\":\"video\/mp4\",\"title\":\"Review\/Dispute agent view\",\"caption\":\"Review\/Dispute agent view\",\"description\":\"Review\/Dispute agent view\",\"meta\":{\"length_formatted\":\"4:10\"},\"dimensions\":{\"original\":{\"width\":1920,\"height\":1080},\"resized\":{\"width\":678,\"height\":381}},\"image\":{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-includes\/images\/media\/video.svg\",\"width\":48,\"height\":64},\"thumb\":{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-includes\/images\/media\/video.svg\",\"width\":48,\"height\":64}},{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-content\/uploads\/2021\/01\/ReviewDisputeProcess.mp4\",\"type\":\"video\/mp4\",\"title\":\"Review Dispute Process\",\"caption\":\"Review Dispute Process\",\"description\":\"Review Dispute Process\",\"meta\":{\"length_formatted\":\"3:28\"},\"dimensions\":{\"original\":{\"width\":1920,\"height\":1080},\"resized\":{\"width\":678,\"height\":381}},\"image\":{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-includes\/images\/media\/video.svg\",\"width\":48,\"height\":64},\"thumb\":{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-includes\/images\/media\/video.svg\",\"width\":48,\"height\":64}},{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-content\/uploads\/2020\/10\/Disputing-on-behalf-of-agent.mp4\",\"type\":\"video\/mp4\",\"title\":\"Disputing on behalf of agent\",\"caption\":\"Disputing on behalf of agent\",\"description\":\"\",\"meta\":{\"length_formatted\":\"3:09\"},\"dimensions\":{\"original\":{\"width\":1920,\"height\":1080},\"resized\":{\"width\":678,\"height\":381}},\"image\":{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-includes\/images\/media\/video.svg\",\"width\":48,\"height\":64},\"thumb\":{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-includes\/images\/media\/video.svg\",\"width\":48,\"height\":64}},{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-content\/uploads\/2020\/12\/ATA.mp4\",\"type\":\"video\/mp4\",\"title\":\"Audit The Auditor (A.T.A)\",\"caption\":\"Audit The Auditor (A.T.A)\",\"description\":\"Audit The Auditor (A.T.A)\",\"meta\":{\"length_formatted\":\"1:38\"},\"dimensions\":{\"original\":{\"width\":1920,\"height\":1080},\"resized\":{\"width\":678,\"height\":381}},\"image\":{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-includes\/images\/media\/video.svg\",\"width\":48,\"height\":64},\"thumb\":{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-includes\/images\/media\/video.svg\",\"width\":48,\"height\":64}},{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-content\/uploads\/2020\/11\/Calibration.mp4\",\"type\":\"video\/mp4\",\"title\":\"Calibration\",\"caption\":\"Calibration\",\"description\":\"\",\"meta\":{\"length_formatted\":\"3:47\"},\"dimensions\":{\"original\":{\"width\":1920,\"height\":1080},\"resized\":{\"width\":678,\"height\":381}},\"image\":{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-includes\/images\/media\/video.svg\",\"width\":48,\"height\":64},\"thumb\":{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-includes\/images\/media\/video.svg\",\"width\":48,\"height\":64}},{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-content\/uploads\/2020\/05\/Uploading-A-Good-Call-In-Good-Call-Library.mp4\",\"type\":\"video\/mp4\",\"title\":\"Uploading A Good Call In Good Call Library\",\"caption\":\"Uploading A Good Call In Good Call Library\",\"description\":\"\",\"meta\":{\"length_formatted\":\"2:58\"},\"dimensions\":{\"original\":{\"width\":1360,\"height\":538},\"resized\":{\"width\":678,\"height\":268}},\"image\":{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-includes\/images\/media\/video.svg\",\"width\":48,\"height\":64},\"thumb\":{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-includes\/images\/media\/video.svg\",\"width\":48,\"height\":64}},{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-content\/uploads\/2020\/11\/10-Coach-Tactical-Warehouse.mp4\",\"type\":\"video\/mp4\",\"title\":\"Coach Tactical Warehouse\",\"caption\":\"Coach Tactical Warehouse\",\"description\":\"\",\"meta\":{\"length_formatted\":\"4:00\"},\"dimensions\":{\"original\":{\"width\":1920,\"height\":1080},\"resized\":{\"width\":678,\"height\":381}},\"image\":{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-includes\/images\/media\/video.svg\",\"width\":48,\"height\":64},\"thumb\":{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-includes\/images\/media\/video.svg\",\"width\":48,\"height\":64}},{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-content\/uploads\/2020\/11\/2.-Coaching-wizard-Agent-console.mp4\",\"type\":\"video\/mp4\",\"title\":\"Coaching wizard -Agent console\",\"caption\":\"Coaching wizard -Agent console\",\"description\":\"\",\"meta\":{\"length_formatted\":\"3:14\"},\"dimensions\":{\"original\":{\"width\":1920,\"height\":1080},\"resized\":{\"width\":678,\"height\":381}},\"image\":{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-includes\/images\/media\/video.svg\",\"width\":48,\"height\":64},\"thumb\":{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-includes\/images\/media\/video.svg\",\"width\":48,\"height\":64}},{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-content\/uploads\/2020\/11\/3.-Coaching-wizard-Supervisor-console.mp4\",\"type\":\"video\/mp4\",\"title\":\"Coaching wizard -Supervisor console\",\"caption\":\"Coaching wizard -Supervisor console\",\"description\":\"\",\"meta\":{\"length_formatted\":\"3:15\"},\"dimensions\":{\"original\":{\"width\":1920,\"height\":1080},\"resized\":{\"width\":678,\"height\":381}},\"image\":{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-includes\/images\/media\/video.svg\",\"width\":48,\"height\":64},\"thumb\":{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-includes\/images\/media\/video.svg\",\"width\":48,\"height\":64}},{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-content\/uploads\/2020\/11\/5-Tactical-Agent-Level-Report.mp4\",\"type\":\"video\/mp4\",\"title\":\"Tactical Agent Level Report\",\"caption\":\"Tactical Agent Level Report\",\"description\":\"\",\"meta\":{\"length_formatted\":\"1:09\"},\"dimensions\":{\"original\":{\"width\":1920,\"height\":1080},\"resized\":{\"width\":678,\"height\":381}},\"image\":{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-includes\/images\/media\/video.svg\",\"width\":48,\"height\":64},\"thumb\":{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-includes\/images\/media\/video.svg\",\"width\":48,\"height\":64}},{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-content\/uploads\/2020\/11\/6-Tactical-Opportunity-Level-Report.mp4\",\"type\":\"video\/mp4\",\"title\":\"Tactical Opportunity Level Report\",\"caption\":\"Tactical Opportunity Level Report\",\"description\":\"\",\"meta\":{\"length_formatted\":\"1:23\"},\"dimensions\":{\"original\":{\"width\":1920,\"height\":1080},\"resized\":{\"width\":678,\"height\":381}},\"image\":{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-includes\/images\/media\/video.svg\",\"width\":48,\"height\":64},\"thumb\":{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-includes\/images\/media\/video.svg\",\"width\":48,\"height\":64}},{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-content\/uploads\/2020\/11\/7-Tactical-Overall-Coaching-Summary.mp4\",\"type\":\"video\/mp4\",\"title\":\"Tactical Overall Coaching Summary\",\"caption\":\"Tactical Overall Coaching Summary\",\"description\":\"\",\"meta\":{\"length_formatted\":\"1:17\"},\"dimensions\":{\"original\":{\"width\":1920,\"height\":1080},\"resized\":{\"width\":678,\"height\":381}},\"image\":{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-includes\/images\/media\/video.svg\",\"width\":48,\"height\":64},\"thumb\":{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-includes\/images\/media\/video.svg\",\"width\":48,\"height\":64}},{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-content\/uploads\/2020\/11\/8-Tactical-Program-Level-Report.mp4\",\"type\":\"video\/mp4\",\"title\":\"Tactical Program Level Report\",\"caption\":\"Tactical Program Level Report\",\"description\":\"\",\"meta\":{\"length_formatted\":\"1:23\"},\"dimensions\":{\"original\":{\"width\":1920,\"height\":1080},\"resized\":{\"width\":678,\"height\":381}},\"image\":{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-includes\/images\/media\/video.svg\",\"width\":48,\"height\":64},\"thumb\":{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-includes\/images\/media\/video.svg\",\"width\":48,\"height\":64}},{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-content\/uploads\/2020\/11\/9-Program-Summary-By-Agent.mp4\",\"type\":\"video\/mp4\",\"title\":\"Program Summary By Agent\",\"caption\":\"Program Summary By Agent\",\"description\":\"\",\"meta\":{\"length_formatted\":\"2:10\"},\"dimensions\":{\"original\":{\"width\":1920,\"height\":1080},\"resized\":{\"width\":678,\"height\":381}},\"image\":{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-includes\/images\/media\/video.svg\",\"width\":48,\"height\":64},\"thumb\":{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-includes\/images\/media\/video.svg\",\"width\":48,\"height\":64}},{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-content\/uploads\/2020\/11\/Section-Average-Score-Report-By-Supervisor.mp4\",\"type\":\"video\/mp4\",\"title\":\"Section Average Score Report By Supervisor\",\"caption\":\"Section Average Score Report By Supervisor\",\"description\":\"\",\"meta\":{\"length_formatted\":\"3:01\"},\"dimensions\":{\"original\":{\"width\":1920,\"height\":1080},\"resized\":{\"width\":678,\"height\":381}},\"image\":{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-includes\/images\/media\/video.svg\",\"width\":48,\"height\":64},\"thumb\":{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-includes\/images\/media\/video.svg\",\"width\":48,\"height\":64}},{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-content\/uploads\/2021\/01\/Set-up-coach-effectiveness-feature.mp4\",\"type\":\"video\/mp4\",\"title\":\"Set up coach effectiveness feature\",\"caption\":\"Set up coach effectiveness feature\",\"description\":\"Set up coach effectiveness feature\",\"meta\":{\"length_formatted\":\"1:12\"},\"dimensions\":{\"original\":{\"width\":1920,\"height\":1080},\"resized\":{\"width\":678,\"height\":381}},\"image\":{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-includes\/images\/media\/video.svg\",\"width\":48,\"height\":64},\"thumb\":{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-includes\/images\/media\/video.svg\",\"width\":48,\"height\":64}},{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-content\/uploads\/2021\/01\/Coach-Level-Heatmap-Report.mp4\",\"type\":\"video\/mp4\",\"title\":\"Coach Level Heatmap Report\",\"caption\":\"Coach Level Heatmap Report\",\"description\":\"Coach Level Heatmap Report\",\"meta\":{\"length_formatted\":\"1:54\"},\"dimensions\":{\"original\":{\"width\":1920,\"height\":1080},\"resized\":{\"width\":678,\"height\":381}},\"image\":{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-includes\/images\/media\/video.svg\",\"width\":48,\"height\":64},\"thumb\":{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-includes\/images\/media\/video.svg\",\"width\":48,\"height\":64}},{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-content\/uploads\/2021\/01\/Coach-Rating-Agent-Console.mp4\",\"type\":\"video\/mp4\",\"title\":\"Coach Rating Agent Console\",\"caption\":\"Coach Rating Agent Console\",\"description\":\"Coach Rating Agent Console\",\"meta\":{\"length_formatted\":\"0:40\"},\"dimensions\":{\"original\":{\"width\":1920,\"height\":1080},\"resized\":{\"width\":678,\"height\":381}},\"image\":{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-includes\/images\/media\/video.svg\",\"width\":48,\"height\":64},\"thumb\":{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-includes\/images\/media\/video.svg\",\"width\":48,\"height\":64}},{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-content\/uploads\/2021\/02\/Assigning-KPI.mp4\",\"type\":\"video\/mp4\",\"title\":\"Assigning KPI\",\"caption\":\"Assigning KPI\",\"description\":\"Assigning KPI\",\"meta\":{\"length_formatted\":\"1:27\"},\"dimensions\":{\"original\":{\"width\":1920,\"height\":1080},\"resized\":{\"width\":678,\"height\":381}},\"image\":{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-includes\/images\/media\/video.svg\",\"width\":48,\"height\":64},\"thumb\":{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-includes\/images\/media\/video.svg\",\"width\":48,\"height\":64}},{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-content\/uploads\/2021\/02\/Adding-and-Mapping-KPI.mp4\",\"type\":\"video\/mp4\",\"title\":\"Adding and Mapping KPI\",\"caption\":\"Adding and Mapping KPI\",\"description\":\"Adding and Mapping KPI\",\"meta\":{\"length_formatted\":\"6:33\"},\"dimensions\":{\"original\":{\"width\":1920,\"height\":1080},\"resized\":{\"width\":678,\"height\":381}},\"image\":{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-includes\/images\/media\/video.svg\",\"width\":48,\"height\":64},\"thumb\":{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-includes\/images\/media\/video.svg\",\"width\":48,\"height\":64}},{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-content\/uploads\/2021\/02\/KPB-Index.mp4\",\"type\":\"video\/mp4\",\"title\":\"KPB Index\",\"caption\":\"KPB Index\",\"description\":\"KPB Index\",\"meta\":{\"length_formatted\":\"2:47\"},\"dimensions\":{\"original\":{\"width\":1920,\"height\":1080},\"resized\":{\"width\":678,\"height\":381}},\"image\":{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-includes\/images\/media\/video.svg\",\"width\":48,\"height\":64},\"thumb\":{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-includes\/images\/media\/video.svg\",\"width\":48,\"height\":64}},{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-content\/uploads\/2021\/02\/KPI-Dashboard.mp4\",\"type\":\"video\/mp4\",\"title\":\"KPI Dashboard\",\"caption\":\"KPI Dashboard\",\"description\":\"KPI Dashboard\",\"meta\":{\"length_formatted\":\"2:16\"},\"dimensions\":{\"original\":{\"width\":1920,\"height\":1080},\"resized\":{\"width\":678,\"height\":381}},\"image\":{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-includes\/images\/media\/video.svg\",\"width\":48,\"height\":64},\"thumb\":{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-includes\/images\/media\/video.svg\",\"width\":48,\"height\":64}},{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-content\/uploads\/2021\/02\/Mlevel-setup.mp4\",\"type\":\"video\/mp4\",\"title\":\"Mlevel-setup\",\"caption\":\"Mlevel-setup\",\"description\":\"Mlevel-setup\",\"meta\":{\"length_formatted\":\"2:00\"},\"dimensions\":{\"original\":{\"width\":1920,\"height\":1080},\"resized\":{\"width\":678,\"height\":381}},\"image\":{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-includes\/images\/media\/video.svg\",\"width\":48,\"height\":64},\"thumb\":{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-includes\/images\/media\/video.svg\",\"width\":48,\"height\":64}},{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-content\/uploads\/2021\/02\/Mlevel-agent.mp4\",\"type\":\"video\/mp4\",\"title\":\"Mlevel - agent\",\"caption\":\"Mlevel - agent\",\"description\":\"Mlevel - agent\",\"meta\":{\"length_formatted\":\"1:22\"},\"dimensions\":{\"original\":{\"width\":1920,\"height\":1080},\"resized\":{\"width\":678,\"height\":381}},\"image\":{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-includes\/images\/media\/video.svg\",\"width\":48,\"height\":64},\"thumb\":{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-includes\/images\/media\/video.svg\",\"width\":48,\"height\":64}},{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-content\/uploads\/2020\/11\/KBLighterVideo.mp4\",\"type\":\"video\/mp4\",\"title\":\"Smart Help\",\"caption\":\"Smart Help\",\"description\":\"Smart Help Quick Guide\",\"meta\":{\"length_formatted\":\"1:37\"},\"dimensions\":{\"original\":{\"width\":2328,\"height\":1282},\"resized\":{\"width\":678,\"height\":373}},\"image\":{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-includes\/images\/media\/video.svg\",\"width\":48,\"height\":64},\"thumb\":{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-includes\/images\/media\/video.svg\",\"width\":48,\"height\":64}},{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-content\/uploads\/2020\/07\/Coachee-Tactical-Warehouse.mp4\",\"type\":\"video\/mp4\",\"title\":\"Coachee Tactical Warehouse\",\"caption\":\"Coachee Tactical Warehouse\",\"description\":\"Coachee Tactical Warehouse\",\"meta\":{\"length_formatted\":\"2:19\"},\"dimensions\":{\"original\":{\"width\":1920,\"height\":1080},\"resized\":{\"width\":678,\"height\":381}},\"image\":{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-includes\/images\/media\/video.svg\",\"width\":48,\"height\":64},\"thumb\":{\"src\":\"https:\/\/demo.qevalpro.com\/help2\/wp-includes\/images\/media\/video.svg\",\"width\":48,\"height\":64}}]}<\/script>\n<\/div>\n\t\n","protected":false},"excerpt":{"rendered":"<p>[vc_row row_type=&#8221;row&#8221; stretch_row_type=&#8221;no&#8221; css=&#8221;.vc_custom_1456998111582{margin-top:-120px !important; margin-bottom: 0px !important;}&#8221;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":11,"comment_status":"closed","ping_status":"closed","template":"template-page-full-width.php","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-138","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Knowledge Base for Call Monitoring | BPO Quality Monitoring<\/title>\n<meta name=\"description\" content=\"Showcasing efficient QEvalpro modules and their usability for BPO quality monitoring management\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Knowledge Base for Call Monitoring | BPO Quality Monitoring\" \/>\n<meta property=\"og:description\" content=\"Showcasing efficient QEvalpro modules and their usability for BPO quality monitoring management\" \/>\n<meta property=\"og:url\" content=\"https:\/\/demo.qevalpro.com\/help2\/video-guide\/\" \/>\n<meta property=\"og:site_name\" content=\"QEval\" \/>\n<meta property=\"article:modified_time\" content=\"2021-06-04T08:03:21+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/demo.qevalpro.com\/help2\/video-guide\/\",\"url\":\"https:\/\/demo.qevalpro.com\/help2\/video-guide\/\",\"name\":\"Knowledge Base for Call Monitoring | BPO Quality Monitoring\",\"isPartOf\":{\"@id\":\"https:\/\/demo.qevalpro.com\/help2\/#website\"},\"datePublished\":\"2018-03-28T11:19:04+00:00\",\"dateModified\":\"2021-06-04T08:03:21+00:00\",\"description\":\"Showcasing efficient QEvalpro modules and their usability for BPO quality monitoring management\",\"breadcrumb\":{\"@id\":\"https:\/\/demo.qevalpro.com\/help2\/video-guide\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/demo.qevalpro.com\/help2\/video-guide\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/demo.qevalpro.com\/help2\/video-guide\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/demo.qevalpro.com\/help2\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Video Guide\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/demo.qevalpro.com\/help2\/#website\",\"url\":\"https:\/\/demo.qevalpro.com\/help2\/\",\"name\":\"QEval\",\"description\":\"Help and Support\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/demo.qevalpro.com\/help2\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Knowledge Base for Call Monitoring | BPO Quality Monitoring","description":"Showcasing efficient QEvalpro modules and their usability for BPO quality monitoring management","robots":{"index":"noindex","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"en_US","og_type":"article","og_title":"Knowledge Base for Call Monitoring | BPO Quality Monitoring","og_description":"Showcasing efficient QEvalpro modules and their usability for BPO quality monitoring management","og_url":"https:\/\/demo.qevalpro.com\/help2\/video-guide\/","og_site_name":"QEval","article_modified_time":"2021-06-04T08:03:21+00:00","twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/demo.qevalpro.com\/help2\/video-guide\/","url":"https:\/\/demo.qevalpro.com\/help2\/video-guide\/","name":"Knowledge Base for Call Monitoring | BPO Quality Monitoring","isPartOf":{"@id":"https:\/\/demo.qevalpro.com\/help2\/#website"},"datePublished":"2018-03-28T11:19:04+00:00","dateModified":"2021-06-04T08:03:21+00:00","description":"Showcasing efficient QEvalpro modules and their usability for BPO quality monitoring management","breadcrumb":{"@id":"https:\/\/demo.qevalpro.com\/help2\/video-guide\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/demo.qevalpro.com\/help2\/video-guide\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/demo.qevalpro.com\/help2\/video-guide\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/demo.qevalpro.com\/help2\/"},{"@type":"ListItem","position":2,"name":"Video Guide"}]},{"@type":"WebSite","@id":"https:\/\/demo.qevalpro.com\/help2\/#website","url":"https:\/\/demo.qevalpro.com\/help2\/","name":"QEval","description":"Help and Support","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/demo.qevalpro.com\/help2\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/demo.qevalpro.com\/help2\/wp-json\/wp\/v2\/pages\/138","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/demo.qevalpro.com\/help2\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/demo.qevalpro.com\/help2\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/demo.qevalpro.com\/help2\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/demo.qevalpro.com\/help2\/wp-json\/wp\/v2\/comments?post=138"}],"version-history":[{"count":54,"href":"https:\/\/demo.qevalpro.com\/help2\/wp-json\/wp\/v2\/pages\/138\/revisions"}],"predecessor-version":[{"id":13964,"href":"https:\/\/demo.qevalpro.com\/help2\/wp-json\/wp\/v2\/pages\/138\/revisions\/13964"}],"wp:attachment":[{"href":"https:\/\/demo.qevalpro.com\/help2\/wp-json\/wp\/v2\/media?parent=138"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}